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Terms of Service
Effective November 4, 2026
These terms govern services provided by Justin Garner LLC, doing business as Garner Demand ("we", "us"), to you ("client"). By paying an invoice or using our services, you agree to these terms.
1. Services
We provide brand strategy, consulting, website design and hosting, local search management, Google Ads management and lead-system setup, as described in a written proposal or invoice. Work outside the agreed scope is quoted and approved by you before it starts.
2. Client responsibilities
You agree to provide accurate business information, timely feedback and access to the accounts needed to do the work, such as your domain registrar, Google Business Profile and Google Ads account. You are responsible for the accuracy and legality of the content and offers you ask us to publish.
3. Payment
Invoices are due on receipt and are processed through Stripe. Recurring services renew automatically until cancelled. If an invoice is more than 15 days overdue, we may pause services until it is paid.
4. Cancellation and refunds
Cancellations and refunds are handled under our Refund & Cancellation Policy.
5. Ownership
On full payment, you own the final deliverables created for you, including website content and brand files. Third-party software, fonts, themes, plugins and stock assets remain subject to their own licenses. Your ad accounts and Google Business Profile are always owned by you. We may show completed work in our portfolio unless you ask us in writing not to.
6. Third-party platforms
Our services rely on platforms we do not control, including Google, hosting providers and Stripe. We are not responsible for their outages, policy changes, account suspensions or pricing.
7. No guarantee of results
We do not guarantee specific search rankings, ad performance, leads or revenue. Results depend on factors outside our control, including competition, budget and the platforms' own systems.
8. Confidentiality
We keep your business information, account access and performance data confidential and use it only to provide the services.
9. Limitation of liability
To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim. We are not liable for indirect, incidental or consequential damages, including lost profits.
10. Termination
Either party may end recurring services as described in the Refund & Cancellation Policy. On termination, we will hand over account access and the files you own.
11. Governing law
These terms are governed by the laws of the State of Maryland. Disputes will be resolved in the state or federal courts located in Maryland.
12. Changes
We may update these terms. The effective date above shows the latest version. Continued use of our services after a change means you accept the updated terms.
13. Contact
Justin Garner LLC, [street address], Salisbury, MD [ZIP] · justin@garnerdemand.com · [business phone]